When do you dispatch and deliver?
Most orders are delivered within 1-2 working days. Our normal delivery days are working days, Monday to Friday excluding UK Bank Holidays. In most cases, your item(s) will be dispatched same day providing we receive your order by 12pm. We use reliable couriers as well as our own fleet of vehicles.
What are your online delivery charges?
Delivery charges vary, depending on the item(s) ordered and what delivery service you choose. These choices will be clearly shown at checkout, examples are also below.
If your order has been shipped on a pallet e.g. sanitaryware, there may be a redelivery charge if you are not available during your booked delivery slot.
A combination of items in the basket may result in a combination of delivery charges.
Example Delivery Charges to UK Mainland:
- Small items such as bathroom accessories - £9.99
- Large items such as enclosures and sanitaryware - £37.50
- Free delivery on all orders over £600.
What if my order is faulty or damaged?
If a product is suspected to be faulty or damaged, please contact us within 24 hours of receipt and a replacement or refund will be arranged. Please send images and your order number to support@boujeebathrooms.co.uk If a product has been fitted and/or used and is suspected to be faulty, please contact us immediately and we will resolve the issue according to the manufacturer's terms and conditions.
Cancellation/Returns
Under the distance selling regulations, you have the legal right to cancel your order within 14 working days from the day after receipt of the goods (with the exception of made-to-order (bespoke) items).
Please make sure all goods are returned in the original, undamaged packaging at the cost of you, the consumer.
Any goods you wish to return which aren't faulty or weren't damaged before you received, checked and signed for the goods will be charged a standard re-stocking fee of between 25% - 50% of the total sale value of the specific goods being returned (depending on the manufacturer). In the case of special order items which are not normally kept in stock by either ourselves or the manufacturer of the radiator, a varying procedure will come into effect depending upon the radiator(s) and the manufacturer in question.
For more information on returns, please see our Returns Policy page.
Disclaimer
Please do not book any trades persons to complete a job involving goods ordered from ourselves, until all parts of your order have been received in good order. Boiler Packs cannot be held responsible for any delays, standing time charges that you may incur due to damages, defects, faults or issues with goods in transit.
Due to technical reasons, colours can appear slightly different to that on a PC screen so may not match exactly to the samples shown and should be used for illustrative purposes only.